Delivery and returns
Delivery of your watch and / or watch band
Parcels are shipped the same day for any order placed before 15h. A delivery by courier the same day is proposed in Lille region (France). The standard shipping method is the colissimo handed against signature. The method of shipment to European destination is the international colissimo with option of tracking and delivery against signature.
Regardless of the shipping method chosen, we will provide you as soon as possible a link that will allow you to track your package online.
Shipping costs include packaging, handling and postage. We advise you to consolidate your purchases into a single order.
Here are the rates applied to the shipping costs according to the different delivery zones:
- Delivery cost France : free
- Shipping costs EU : free
- Shipping costs worldwide : free
We can not group two separate orders.
Your package is shipped at your own risk, special care is taken to the package containing fragile products.
Packages are oversized and protected.
The return of your order :
If your order on Ted-Berslay.com does not satisfy you and you want a refund or exchange (within 15 days of the order), you can send us your package to the address that we will have previously communicated to you by email .
Case N ° 1 (You paid shipping costs)
The shipping costs have been at your expense but we will send you back your new order free of charge (valid for addresses in Metropolitan France and for people who have not used voucher (s))
Case N ° 2
If you have used a coupon in your order, then the shipping and return shipping costs are at your charge only.
Case N ° 3
If you are not satisfied and wish to be refunded, you just have to return your order to us at our expense.
Exceptional case: if an error occurred during the preparation of your order in our services, the shipping costs to and from the exchange will of course be at our charge.
For more information, contact us through the contact page.